Each Misaki jewellery product comes with a 1-year guarantee covering manufacturing defect.
The guarantee does not apply to normal wear and tear defects including abuse of the product (as mentioned below).
Our After Sales Service is based in Monaco. For any problem concerning Misaki products covered by our guarantee, please feel free to contact us at the following address:
After Sales Service
6 avenue Prince Albert II
Zone F, Bloc B
98000 Monaco - Principality of Monaco
VALIDATION OF THE GUARANTEE
In order to validate the guarantee, the vendor has to fill in and stamp the booklet enclosed with the product. This guarantee covers the free repair or replacement of the jewellery or watch which has a manufacturing defect.
The guarantee does not apply to normal wear and tear including abuse of the product, restringing, broken glass, adding extension chain or extra pearls, use of detergents or cosmetics, leather strap damaged by wear and tear, replacement of watch battery.
Please do not repair yourself: the guarantee does not apply to defects caused by reparations by yourself or another person.
If the defect is not covered by our guarantee, please note that Misaki will perform the repair service at a charge dependent on reference and kind of work requested. These charges may be subject to change. In any event, Misaki will perform the repair when the customer has approved, by email, the cost of such repair. You can always contact the Misaki After Sales service to get the current quotation for handling your request.
Kindly note that any jewellery not joined with a valid above-mentioned proof of purchase will not be covered by the Misaki guarantee.